How Hotels Connect reads your rates

What authorisation does a hotel grant?

When you join Hotels Connect you confirm that you are authorised to act for each property and that Hotels Connect may read the publicly available rates on that hotel's own booking website. You do not grant Hotels Connect access to your PMS, channel manager or private extranet — only the same rates any guest can see on your direct booking flow.

What rates are read?

Hotels Connect reads live room rates from the booking URL you provide. Those rates are converted into an ARI (Availability, Rates and Inventory) feed — the standard format described in Google's ARI documentation — and published to Google Hotel Center. Coverage delivered to Google: up to 180 days ahead, 2-person occupancy, stays of 1 to 7 nights.

How is accuracy maintained?

Hotels Connect refreshes rates using a learned model that predicts when each property's prices are likely to have changed, rather than polling on a fixed schedule. Google performs landing-page price checks on Free Booking Links; Hotels Connect targets parity between the rate on your booking site and the rate shown on Google. If a mismatch is detected, Hotels Connect re-reads your site and republishes the feed.

How can a hotel revoke access?

Remove a property from your Hotels Connect dashboard or cancel your subscription at any time. You can also email [email protected] to request immediate removal. Revoking access stops new rate reads and triggers removal from your Google feed.

See also our Privacy Policy and Terms of Use.